Pro Updates Communication Schedule
If you're a TaxDrop Pro customer, here's the updates schedule you should expect. We keep communication focused on the milestones that matter β so you always know where your case stands without a flood of noise.
These are the only updates you will receive β by email, SMS, or in the app. There are no status updates between these milestones in the app either.
1. Immediately after signup
As soon as you sign up, you'll get a confirmation with your Case ID and next steps. This is your first touchpoint and confirms we've received your property and account details.
2. After filing confirmation or case decline
Once we've reviewed your property, we'll reach out with one of two outcomes:
- Filing confirmation β Your protest/appeal has been filed with the appraisal district or assessor.
- Case decline β We're not moving forward (for example, if the numbers don't support a strong case). You'll hear from us either way so you're not left guessing.
3. After assessment values are certified
When your county certifies assessment values, we'll update you with the outcome. In Texas, certification typically happens in October. This is when final values are locked in and any reduction is reflected for billing.
What this means for you
Between these milestones, silence is expected β not a sign that anything is wrong. Your case may still be progressing behind the scenes (evidence prep, informal negotiations, hearings), but you will not see new updates in the app or receive messages until the next milestone. If you need help sooner, contact us at admin@taxdrop.com with your Case ID.